NAS device management and monitoring
We offer a comprehensive NAS device management service that ensures clients' data preservation, secure access and protection against unexpected hardware failures or cyber incidents.
Service packages
Prices exclude VAT. Package price applies per NAS device.
- MonitoringAvailability
- Response timeNext business day
- VirtualisationStandard+
- BackupNAS + Files
- External backupPremium
- Log managementLocal
- UpdatesRegular
- MonitoringAvailability + Resources
- Response time4 hours (business hours)
- VirtualisationYes
- BackupNAS + Files + VM replication
- External backupPremium
- Log managementCentral (3 months)
- UpdatesRegular
- MonitoringAvailability + Resources + Backup
- Response time2 hours (business hours)
- VirtualisationYes
- BackupNAS + Files + VM replication
- External backupYes
- Log managementCentral (12 months)
- UpdatesRegular
External backup is subject to an additional storage fee at Spin TEK's data centre based on actual usage.
Active monitoring Mon–Fri 08:00–18:00. In the event of a failure, we begin resolution at the earliest opportunity.
Backup
Local backup
Synchronisation between two NAS devices ensures the preservation of configuration files and user data. In the event of a failure, files can be restored in seconds and data is protected against ransomware or accidental deletion.
External backup — Premium
Data is encrypted before leaving the client's premises and transmitted over a secured channel. Replication takes place once per day to a backup server in Spin TEK's data centre.
Technical scope
Storage management
Drive array monitoring, detection of failing drives and capacity planning.
User permissions
Creating shared folders and managing access restrictions.
Device updates
NAS device software updates are applied automatically as soon as they become available.
Log management (Standard and Premium)
Device logs are forwarded to Spin TEK's central log server, enabling detection of unauthorised login attempts and system errors.
Responsibilities
NAS management means Spin TEK handles the software and processes; the hardware is the client's property.
| Task | Spin TEK | You |
|---|---|---|
| Device monitoring | ✓ | |
| Fault notification | ✓ | |
| Software updates | ✓ | |
| Backup configuration and management | ✓ | |
| Log management (Standard, Premium) | ✓ | |
| Hardware recommendations | ✓ | |
| Physical device replacement (on failure) | hourly rate | |
| Procuring NAS devices | ✓ | |
| Hardware costs | ✓ |
Additional work
Additional work — hourly rate
Examples of additional work
Prices exclude VAT.
Interested? Describe your needs and request a quote.
Request a quote